Refund policy
Overview
AJ Technical Services Limited is committed to clear, fair returns and refunds in line with New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. The following sets out how we handle returns, exchanges and refunds for items purchased from our online store.
Change of Mind
We do not offer refunds for change-of-mind purchases. Please choose carefully - if you are unsure about sizing, specifications or compatibility, contact us before ordering and we’ll be happy to help.
Faulty, Damaged or Incorrect Items
If an item you receive is faulty, damaged in transit, or not the item you ordered, we will assess the issue in accordance with the Consumer Guarantees Act 1993.
- To start a claim, contact us within 48 hours of receiving the item at alec@ajmpm.co.nz or phone +64211519845. Please include your order number, a brief description of the issue, and photos showing the problem and any packaging damage.
- Returned items must be returned in the condition requested by our returns team for assessment - do not dispose of the item or its packaging until you have been advised.
- We will advise the next steps after assessment. Where a product is confirmed faulty or incorrectly supplied, we will, at our option, either repair, replace, or refund the purchase price and reasonable return postage costs. Any remedy will be provided in a timely manner and in accordance with your rights under the Consumer Guarantees Act.
How to Return an Item (Faulty/Incorrect)
- Email alec@ajmpm.co.nz within 48 hours of receiving your item with your order number, contact details and photos of the issue.
- Wait for an authorisation from our returns team. Do not return items without authorisation - unauthorised returns may be refused.
- Once authorised, securely pack the item (including original packaging and accessories where possible) and send to the returns address provided by our team. Retain your courier tracking details until the issue is resolved.
- We will inspect the returned item and contact you with the outcome. If a refund is approved, we will process it to the original payment method.
Proof of Purchase
All returns and warranty claims must be accompanied by proof of purchase (order number or receipt). We may refuse to accept a return without proof of purchase.
Processing Refunds
Where a refund is approved, AJ Technical Services will process the refund to the original payment method. Please allow up to 10 business days for the funds to appear in your account depending on your card issuer or payment provider.
Exclusions & Other Conditions
- We do not accept returns for items that have been used, modified, or installed incorrectly, unless the item is faulty.
- Items must be returned in original condition, with all tags, manuals and packaging intact unless otherwise instructed.
- For business purchases, certain rights under the Consumer Guarantees Act may not apply. If you are purchasing on behalf of a business, please contact us for terms that apply.
Cancellations
If you wish to cancel an order, contact us immediately at alec@ajmpm.co.nz. If your order has already been dispatched it may not be possible to cancel. We will advise on options including returning the item in accordance with this policy.
Manufacturer Warranties
Where products include manufacturer warranties, those warranties are in addition to your statutory rights. Any manufacturer warranty claims will be handled in accordance with the manufacturer’s terms; AJ Technical Services will assist where possible.
Contact & Returns Address
To initiate a return or for any returns enquiries contact: alec@ajmpm.co.nz or call +64211519845.
Return address (for authorised returns only):
AJ Technical Services Limited
Returns Department
5A Watea Road
Torbay, Auckland 0630
New Zealand
Questions
If you have any questions about returns, refunds or warranties please contact our support team at alec@ajmpm.co.nz.